Zebra ZXP Series 7 Card Printer Support

This page covers the most common technical-based questions and helpful troubleshooting tips relating to the Zebra ZXP Series 7 ID Card Printer.


Zebra ZXP Series 7 Printer Support FAQs

How do I load a ribbon?

To load a ribbon with the Zebra ZXP Series 7: 

  1. Press the print cover release button and open the print cover.
  2. Slide the ribbon drawer out until it stops (you don’t need to completely remove it).
  3. Remove the protective foam around the print head if it is present.
  4. Take the ribbon out of its box and carefully unroll it. There is a clear leader with a sticky surface holding the print ribbon in place, and this must be pulled free. 
  5. Ensure the print ribbon comes off the bottom of the supply spool and feeds to the bottom of the take-up spool.
  6. Set the print ribbon supply spool into the supply carrier.
  7. Set the empty take-up spool into the take-up carrier.
  8. Rotate the spools as required to take up excess slack in the ribbon, and close the ribbon drawer. 
  9. Close the print cover, pressing down until it latches securely. 
Important note: All Zebra ribbons feature technology that tracks usage information and prevent uncertified ribbons to be used. Only ever use Zebra ribbons with your Zebra machine. 

How do I clear a card jam in the ZXP Series 7?

A card jam can occur if a card fails to reach a sensor as expected. This will be reported via a warning error message. To resolve a card jam on the ZXP Series 7:

  1. Press the print cover release button and close it again. 
  2. This will initiate the printer to move any jammed cards into the rejected cards bin. 

How do I solve issues with the print quality?

When printed colours don’t match expected results, there are several things you can do to change them:

  1. If using the driver, make adjustments in Colour Optimisation.
  2. If using the driver, create and apply a Windows ICC colour profile. This should solve your issue. 

Spots of dust and dirt can appear on a card if the ZXP Series 7 isn’t cleaned properly. To resolve this: 

  1. Replace the cleaning rollers
  2. Carry out a full printer clean.

Smearing may occur if there’s a sudden shift from a dark colour to a light colour. To resolve this, lower the print head temperature. You can find out how to do this below. 

Ribbon wrinkle appears as a streak of color that was not part of the original image. It typically originates from the edges of the card, and sometimes occurs when printing a really dark image, or near the transition between really dark and really light images.

When the black text or images does not appear black or crisp, or text that is supposed to be black appears muddy or not sharp, this may be an issue where the black text or image was not printed using the black panel.

• Check the source image; RGB values up to 25,25,25 can be printed as black by using the sliders on the K Extraction page. If RGB values are greater than 25,25,25, then the image will need to be modified to bring the RGB values under this threshold. Adjust the properties in Front or Back K Extraction.

How do I install the dual cleaning cartridge?

The dual cleaning cartridge cleans cards entering the printer from the input hopper. The cartridge consists of a frame and two replaceable adhesive rollers. To change the rollers: 

  1. Locate the cartridge frame and the two adhesive rollers (under the options cover).
  2. Insert the adhesive rollers into the frame.
  3. Peel the protective wrapper from the adhesive rollers to expose the sticky surface. 
  4. The dual cleaning cartridge is ready to use.
  5. When inserting the cartridge, hold it by the extended handle. 
  6. To install the cartridge, insert it into the relevant slot and push it forward until it clicks into place. 

How do I install the manual feed cleaning cassette?

  1. Open the options cover and locate the area where the manual feed cleaning cassette can be installed (to the right-hand side).
  2. Insert the adhesive roller into the cassette frame and remove the protective wrapper to expose its sticky surface. 
  3. Hold the cassette by the extended handle and slide it into its slot. 
  4. Slide the cassette into its slot until it clicks into position. 
  5. Close the options cover. 

How do I update the printer driver?

You can download the latest ZXP Series 7 driver via this link: https://www.zebra.com/gb/en/support-downloads/printers/card/zxp-series-7.html#downloadlistitem_9aa

To install the driver: 

  1. Download the driver file and click ‘Run’ when prompted. 
  2. Choose to install it using either USB or Ethernet. Remember for USB connections, you’ll need to turn the printer off until you are asked to turn it on. 
  3. Choose a preferred install location.
  4. Choose ‘Zebra ZXP Series 7 Card Printer’ from the list of available devices when prompted.
  5. The driver update will be installed. 

How do I load cards?

To load cards into the Zebra ZXP Series 7: 

  1. Remove the card stack from its package and ensure you hold it by the sides (it’s important you don’t touch print surfaces). 
  2. Push the stack back and forth to an angle of around 45degrees from vertical to ensure you separate all the cards and remove any static charge.
  3. Open the feeder cartridge door and slide the card stack pusher all the way to the right until it locks in place. 
  4. Place the card stack in the feeder cartridge in the correct orientation.
  5. For optimum performance, ensure the cards are seated properly and then close the feeder cartridge door. 

How do I print a test card?

To print a test card with the ZXP Series 7: 

  1. Go to the ‘Printers and Devices’ folder and right-click on the Zebra ZXP Series 7 Card Printer. 
  2. Select ‘Properties’ and click into the ‘Card Setup’ tab. 
  3. Click ‘Test Print’ and the printer will feed in a card automatically. 
  4. A test card will now be printed.

How do I retrieve a rejected card?

As standard, the ZXP Series 7 features a reject card bin. This can be found beneath the manual feed slot on the printer’s right-hand side. 

Zebra ZXP Series 7

Need more help?

Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.  

Printers purchased from Digital ID include IDCare® – a class-leading package that includes lifetime email support and 30 days of free telephone support. Our most popular add-on package – IDCare Plus+® – is a great idea if your card printing is business-critical. Advantages include priority telephone support, annual printer servicing*, remote installation options and zero labour costs. We can assist non-Digital ID customers too, but please note that charges and deferred response times may apply. 
*Printer servicing will not invalidate manufacturer warranty.
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