To load a ribbon with the Zebra ZC300:
A card jam can occur if a card fails to reach a sensor as expected. This will be reported via a warning error message. To resolve a card jam on the ZC300:
When printed colours don’t match expected results, there are several things you can do to change them:
Spots of dust and dirt can appear on a card if the ZC300 isn’t cleaned properly. To resolve this:
Smearing may occur if there’s a sudden shift from a dark colour to a light colour. To resolve this, lower the print head temperature. You can find out how to do this below.
Ribbon wrinkle appears as a streak of color that was not part of the original image. It typically originates from the edges of the card, and sometimes occurs when printing a really dark image, or near the transition between really dark and really light images.
When the black text or images does not appear black or crisp, or text that is supposed to be black appears muddy or not sharp, this may be an issue where the black text or image was not printed using the black panel.
• Check the source image; RGB values up to 25,25,25 can be printed as black by using the sliders on the K Extraction page. If RGB values are greater than 25,25,25, then the image will need to be modified to bring the RGB values under this threshold. Adjust the properties in Front or Back K Extraction.
Besides using cleaning cards to eradicate dust and debris, card printers require their delicate print heads cleaning from time to time. To clean the print head:
The ‘Cleaning’ indicator will flash amber to remind you when a cleaning cycle is required. To carry one out:
You can download the latest ZC300 driver via this link: https://www.zebra.com/gb/en/support-downloads/printers/card/zc100.html#downloadlistitem_954
To install the driver:
How you load cards into the ZC300 depends on the type of card in question. It’s important to remember:
To print a test card with the ZC300:
If a printing error occurs, a rejected card will be sent to the output hopper. To retrieve this card:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.
Printers purchased from Digital ID include IDCare® – a class-leading package that includes lifetime email support and 30 days of free telephone support. Our most popular add-on package – IDCare Plus+® – is a great idea if your card printing is business-critical. Advantages include priority telephone support, annual printer servicing*, remote installation options and zero labour costs. We can assist non-Digital ID customers too, but please note that charges and deferred response times may apply.
*Printer servicing will not invalidate manufacturer warranty.