Matica XID8300 Card Printer Support

This page covers the most common technical-based questions and support queries we receive about the Matica XID8300 Retransfer ID Card Printer.

Matica XID8300 Printer Support FAQs

How do I install the printer driver?

To operate your Matica XID8300, you need to install the printer driver to your computer. This will be on a CD ROM that comes with the printer. To install the Matica XID8300 driver: 

1. Start the installer program ‘Setup XID 8300 5.8.0.0.exe’ when prompted. This installation itself contains two separate steps into one installation procedure: the printer device driver and the printer driver itself. 

2. When prompted, click ‘Next’ to continue with the installation and when prompted, select ‘DIGID XID 8300’ from the model list. 

3. When prompted, click ‘Next’ again and you’ll be asked to create a password. You can continue with the install without doing this, but we recommend you always protect your files. 

4. Next, you’ll be asked to set a default path/location for your driver. We recommend using the proposed path as it appears in the box. To verify the path, click ‘Next’.

5. Click ‘Install’ to continue, and the driver will be installed. Once finished, click ‘Finish’ to complete the installation and reboot your computer.

 

How do I resolve a card jam?

The exact way to resolve a card jam in a Matica XID8300 will depend on where it happens in the printer. We’ve listed the most common jam-related errors and their locations below, but you can find more specific guidance on clearing card jams within the manual.

To resolve a card jam in the input hopper: 

  1. Detach the card hopper cover and remove any unused cards.
  2. If you can see it, remove the jammed card by hand.
  3. If it can’t be removed by hand, reset the printer using the buttons and screen on the printer. (Press ‘RESET’ followed by the Enter button on the printer’s interface)
  4. The card should now be ejected. 

To resolve a card jam in the turnover unit: 

  1. Turn off the power.
  2. Remove the card hopper.
  3. Detach the card load slot cover.
  4. Open the printer door and remove the cleaning unit. 
  5. Remove the jammed card in the card turn over unit from the card load slot. 
  6. Reinstall the cleaning unit
  7. Attach the jog dial to the card turnover unit shaft and set the card turnover unit to ‘Home ‘Pos’. ‘Home Pos’ is the position where the slit on the jog dial points to the right and the card turnover unit is horizontal.
  8. Restore the jog dial to its original position
  9. Install the card load slot cover and card hopper, and close the printer door. 
  10. Turn on the power. 

To resolve a card jam in the encoding module on a XID8300, you’ll need to reset the printer to eject the card: 

  1. The code ‘Jam(MG) 92’ will appear on the printer’s LCD display. 
  2. From the available options, press the ‘Reset’ button (left) and then press the ‘Enter’ button.
  3. The card will now be discharged and ejected from the printer. 

To resolve a card jam in the transfer module: 

  1. The code ‘Jam(Transfer) 93’ will appear on the printer’s LCD display. 
  2. Press the button below ‘Reset’ on the screen (far-left button) and then press the ‘Enter’ button.
  3. The card will now be discharged and ejected from the printer. 
  4. If the card does not eject, turn off the power and detach the input hopper. 
  5. Open the printer door and check the position of the jammed card.
  6. Attach the jog dial to the card feed roller shaft and cleaner roller shaft. 
  7. Turn the card feed roller shaft and cleaning roller shaft in a clockwise direction, while checking the position of the card. 
  8. Remove the card after it has been discharged via the card load slot. 
  9. Restore the job dial to its original position and close the printer door.
  10. Reinstall the input hopper. 

To resolve a card jam in the discharge module: 

  1. The code ‘Discharge(Transfer) 94’ will appear on the printer’s LCD display. 
  2. Press the button below ‘Reset’ (far-left button) and then press the ‘Enter’ button.
  3. The card will now be discharged and ejected from the printer. 
  4. If the card doesn’t eject, turn off the power and open the printer door. 
  5. Pull out the retransfer film cassette and locate the position of the card.
  6. Attach the jog dial to the card feed roller shaft.
  7. Turn the card feed roller shaft in an anti-clockwise direction, while checking the position of the card. 
  8. The card will be ejected via the card outlet. 
  9. Now restore the jog dial to its original position and reinstall the retransfer film cassette.
  10. Close the printer door and turn on the power. 

To resolve ‘Error Code Jam(Retran.) 95’ in a XID8300:

  1. Open the printer door. The message ‘Please Remove Jam Card!’ or ‘Please Close Door’ may appear. 
  2. Pull out the retransfer film cassette.
  3. Remove the jammed card. Remember: Cards in this module may be particularly hot and could be adhered to the retransfer film itself. 
  4. Once it is removed, reinstall the retransfer film cassette and close the printer door. 
  5. Press the ‘Reset’ button and a ‘Jam Card Removed?’ message will appear on screen. Press ‘Yes’ and the printer will reinitialise. 

How do I resolve a breaking ribbon?

Ribbon breakages are not uncommon when using an ID card printer, but if the problem reoccurs it could be a sign of a deeper technical issue. To resolve a ribbon break: 

  1. Repair the ribbon by removing the ink ribbon cartridge and taping the broken ribbon ends back together.
  2. Advance the ribbon on its spools until you can no longer see the break. 
  3. Ensure you’re running the latest Matica driver and firmware versions. These can be found at: 
  4. Ensure your printer is thoroughly clean. Dirt, dust and debris is the most common cause of ribbon breakages, as well as other problems with ID card printers. You can find more info on cleaning different components of the Matica XID8300 further down this page. 
  5. Ensure the ribbon is correctly aligned in its cartridge and that the cartridge is clipped into position. 
  6. If the problem persists after cleaning and alignment, check your cards. Cards themselves can attract dirt due to the static electricity they produce, which could possibly disturb the printing process.

How do I replace a printer ribbon?

To replace a ribbon on the XID8300: 

  1. Open the printer door. 
  2. Press and hold down the cassette button, and pull out the ink ribbon cassette (on the right) to remove the ribbon itself. 
  3. Once you’ve removed the old ribbon, take the new ribbon, and with the inked surface facing outward, align the yellow side of the ribbon with the arrow on the cassette and unwind it along the three shafts. 
  4. Insert the ink ribbon firmly into the bobbins holders with the ribbon set to the far end of the guides. 
  5. Remove any slack in the ribbon.
  6. Insert the cassette all the way in along its guide rail until you hear it click into position. You can now close the printer door. 

How do I replace the retransfer film?

To replace the retransfer film in a Matica XID8300: 

  1. Open the printer door.
  2. Press and hold down the cassette button to pull out the retransfer film cassette (on the left-hand side). 
  3. Remove the old retransfer film from the spools and install the new one. When you’re installing this, ensure you’re referring to the indications on the label of the cassette and that a minimum of three black lines are wound onto the take-up side. 
  4. With the retransfer face facing outward, align the unused side of the film with the arrow on the cassette and unwind it along the three shafts. 
  5. Insert the retransfer film firmly into the bobbin holders with the film set to the far end of the guides. 
  6. Remove any slack in the film. 
  7. Reinstall the retransfer film cartridge all the way in along its guide rail until you hear it click into position. You can now close the printer door. 

How do I clean the bobbin holders?

The bobbin holders can occasionally pick up dirt which in turn falls onto cards, the ink ribbon or retransfer film. This can cause issues. To clean the bobbin holders: 

  1. Open the printer door.
  2. Remove the ink ribbon. Press and hold down the cassette button and remove the ink ribbon cassette (on the right).
  3. Remove the retransfer film. Press and hold down the cassette button and remove the retransfer film cassette (on the left).
  4. Apply cleansing alcohol to a large cotton swab and use it to wipe the four bobbin holders. 
  5. Reinsert the ink ribbon cassette and retransfer film cassette along their rollers until you hear both click into place. 
  6. Close the printer door. 

How do I clean the fan filter?

If the quality and colour of your printed cards is reduced, it may be because the fan filter needs cleaning. Matica recommends that it is cleaned every 10,000 prints. To clean the fan filter: 

  1. Remove the filter cover. This is located on the side of the printer below the input hopper. 
  2. Remove the fan filter itself. 
  3. Remove any obvious dirt that is attached to the filter using a vacuum. Hold the filter with your hand to prevent it from being sucked into the vacuum. 
  4. Reinstall the fan filter.
  5. Reinstall the filter cover. 

How do I clean the cleaning rollers?

The cleaning rollers are designed to pick up any dirt or dust that gets attached to a card prior to printing. If your print quality is reduced, this could be the cause. To clean the cleaning roller: 

  1. Open the printer door.
  2. Remove the cleaning unit (upper right).
  3. Wash the cleaning roller with water. 
  4. Allow the cleaning roller to air dry. 
  5. Reinstall the cleaning unit and close the printer door. 

How do I clean the card feed roller with a cleaning card?

The colour of printed cards may become faded or appear dirty if the card feed roller or heating roller is dirty. Matica recommends cleaning these after printing around 1,000 cards. To clean the card feed roller and heating roller: 

  1. Open the printer door. Press and hold down the cassette button to remove the retransfer film cassette (on the left-hand side).
  2. Once it is removed, close the printer door.
  3. Remove the card hopper. 
  4. Turn on the printer power. 
  5. Press the ‘Menu’ button on the printer and select ‘Cleaning’ 
  6. Press ‘Enter’ to find ‘Rollers’.
  7. Press ‘Enter’ again and a [Film Checking..] message appears followed by a [Cleaning Start OK?] message.
  8. Take a Matica cleaning card and peel the protective backing paper from it. 
  9. Press ‘Enter’ and ‘OK’ to commence a clean.
  10. Insert the cleaning card within 20 seconds after pressing ‘Enter’. 
  11. After the cleaning card is discharged, carry out the procedure outlined above again, ensuring that you turn the adhesive cleaning card the other way round. 
  12. Once you’ve cleaned both sides, turn off the power, reinstall the retransfer film cassette, close the printer door and reinstall the card hopper. 

Why are cards not feeding into the printer?

If your card is not feeding properly into the printer, there are a few things you should check: 

  1. Ensure the card load roller isn’t dirty.
  2. Ensure the car thickness is correctly adjusted
  3. Ensure the cards are not statically charged and stuck to one another. 

Need more help? Get in touch...

Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small. 

Printers purchased from Digital ID include IDCare® – a class-leading package that includes lifetime email support and 30 days of free telephone support. Our most popular add-on package – IDCare Plus+® – is a great idea if your card printing is business-critical. Advantages include priority telephone support, annual printer servicing*, remote installation options and zero labour costs. We can assist non-Digital ID customers too, but please note that charges and deferred response times may apply.
*Printer servicing will not invalidate manufacturer warranty.
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