Resolving a card jam in a Matica MC660 depends on its location in the printer. a jam can occur in the card case, cleaning section and reverse section. Within the printer, there are three manual reverse/feeding knobs that can be used to eject the card. These are found in the card case, the reverse section and the secondary transfer module.
To resolve a card jam in the card case:
To resolve a card jam in the cleaning section:
To resolve a card jam in the reverse section of the printer:
Depending on the cards you’re using, the temperature and transfer conditions might result in card purling. To stop this, carry out the following:
Ribbon breakages are not uncommon when using an ID card printer, but if the problem reoccurs it could be a sign of a deeper technical issue. To resolve a ribbon break:
It will be necessary to change the ink ribbon if ‘Ribbon Empty’ appears on the printer’s display. To replace a ribbon on the MC660:
To replace the transfer film in a Matica XID8300:
If the filter becomes clogged, it could allow dust and dirt to enter the printer. You should check your filter on a monthly basis. To clean it out:
The cleaning rollers are designed to pick up any dirt or dust that gets attached to a card prior to printing. If your print quality is reduced, this could be the cause. To clean the cleaning roller:
The colour of printed cards may become faded or appear dirty if the card feed roller or heating roller is dirty. Matica recommends cleaning these after printing around 1,000 cards. To clean the card feed roller and heating roller:
If your card is not feeding properly into the printer, there are a few things you should check:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.