This page details the most common technical and support based questions we receive about the Magicard Ultima ID Card Printer.
The information is provided by our in-house support team who are Magicard certified and have undertaken extensive training on all Magicard printers.
Simply click on a question below and find an instant answer.
To access Driver Preference Settings, find the Magicard Ultima in the ‘Devices and Printers’ folder, right-click on the icon and select ‘Printing Preferences’. The Printer Driver contains a built-in help file (in HTML format). This help file is incredibly useful and will give you clear explanations of all driver settings.
To view it, go to the ‘Printing Preferences’ as described above and click on the ‘Help’ button at the bottom of the window.
The Ultima features a built-in Help feature. To access the ‘Help’ menu from the LCD screen, tap on the ‘Help’ tab. Clicking on any of the Menu Buttons will display a short animation showing the process you’ve selected.
To access the cleaning menu, simply tap the ‘Cleaning’ options from the home screen on the LCD display and follow the on-screen instruction. To carry out a full clean you’ll need to remove a card hopper, the film cassettes and use an official Magicard cleaning kit.
To replace the cleaning roller, high the roller cover forward. Unclip the used cleaning roller and slide out the steel bar. You should not discard the bar. Slide the steel bar into the new cleaning roller and remove the paper protective wrapper from the outer layer of the roller. Now clip the new cleaning roller into the printer and close the cleaning roller cover.
To use a cleaning card, remove it from its protective packaging and peel off the backing paper. Select the cleaning option on the printer’s LCD display and follow the on-screen instructions. Feed the cleaning card into the printer when prompted.
To clean the print head, you should use a cleaning swab. Remove the film cartridge from the printer, and run the swab repeatedly along the front face of the print head.
To clear a card jam in the Magicard Ultima, follow the procedure outlined below:
The Ultima can be supplied as a single-sided (UNO) or dual-sided (DUO) printer. The UNO can be upgraded and retro-fitted for dual-sided printing at a later date. The upgrade can be done remotely using Magicard’s Customer Support Portal and is downloaded to the printer via the driver.
To enable Holokote:
To disable HoloKote:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.