This page details the most common technical and support based questions we receive about the Magicard Pronto ID Card Printer.
The information is provided by our in-house support team who are Magicard certified and have undertaken extensive training on all Magicard printers.
Simply click on a question below and find an instant answer.
To stop your Pronto printer ribbon breaking, there are several things you can do. First, ensure you are running the latest Magicard printer drivers and firmware. You should also thoroughly clean your ID card printer to eliminate dust particles that can affect the ribbon. If your printer ribbon continues to break, try adjusting the print head power. You should also ensure that your you’re using the correct ribbon and that your cards are the correct size and have not picked up dust and dirt particles.
To adjust the printhead power on a Pronto:
If you’re seeing an error code between 06:00 and 06:27 when using your Pronto, you’re suffering from a card jam. To resolve a card jam in your Pronto:
To install the Magicard Utility program, you need to download the files from the Magicard website. It can help you diagnose more serious technical issues, and is only compatible with the Pronto, Enduro and Rio Pro (1st gen) printers.
To clean the Pronto, ensure you’re using a certified Magicard cleaning kit.
If your barcodes are printing out in black, it’s because your ID card software is sending barcodes as a bitmap image rather than the true type font. To resolve the issue:
You can encode ID cards with a Magicard Pronto provided it has been specified with an encoding module, such as a magnetic-stripe encoder. You can print encoded information onto cards using a barcode, which does not require an encoding module.
To enable Holokote:
To disable HoloKote:
You can move the HoloKote design on your ID cards by carrying out the following:
To calibrate the ribbon sensors, you’ll need to Magicard Support Utility program. You can find out how to install this in the answer provided above.
Once this process is complete, the calibration will be complete.
To update the driver:
To update the firmware:
If your cards are faded or too light, you can correct it using the Colour Correction feature within Printing Preferences.
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.