This page details the most common technical and support based questions we receive about the Magicard Prima ID Card Printer.
The information is provided by our in-house support team who are Magicard certified and have undertaken extensive training on all Magicard printers.
Simply click on a question below and find an instant answer.
To access Driver Preference Settings, find the Magicard Prima in the ‘Devices and Printers’ folder, right-click on the icon and select ‘Printing Preferences’. The Printer Driver contains a built-in help file (in HTML format). This help file is incredibly useful and will give you clear explanations of all driver settings.
To view it, go to the ‘Printing Preferences’ as described above and click on the ‘Help’ button at the bottom of the window.
Sometimes you might experience a card jam in the Prima. The error code will allow you to find the location of the jam. To clear a jam:
To run a full cleaning cycle using a cleaning card:
You need to keep the cleaning roller free of dust and debris for the highest quality prints. To clean the cleaning roller on a Prima:
To clean the Prima’s thermal print head:
Keeping the thermal print head clean is essential to keep your cards printing as they should. If the print head becomes dirty, you may notice that white lines appear on printed cards. Magicard recommends cleaning the print head after 10,000 prints.
Yes, the Prima is upgradeble. The Prima can be specified as a single or double-sided printer with various encoding modules including mag-stripe, chip, proximity and smart card encoding. All of the individual modules can be installed separately.
To enable Holokote:
To disable HoloKote:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.