This page covers the most common technical-based questions we receive about the IDP Smart 70 ID Card Printer.
The following FAQs apply to the IDP Smart 51S (single-sided) and IDP Smart 51D (dual-sided) models.
To repair the broken ribbon in the IDP Smart 70:
Ribbon breakages occur from time to time, but if it keeps recurring then you should carry out a thorough clean of your printer, check your cards are not contaminated and that the colour density of the printer is not set too low or high. You can do this by adjusting the print head power.
To adjust the print head power on the IDP Smart 70:
To resolve ‘Ribbon Not Found’ error occurring with the IDP Smart 70:
If you get this error message, it’s a sign the ribbon has not be recognised. To resolve this:
To install the IDP Smart 70 driver:
You need to download firmware updates directly from the IDP website here: https://www.idp-corp.com/index/bbs/board.php?bo_table=s4_1&cate=11
Important note: Don’t close the download window before it has successfully finished the update, and ensure you do not turn off or disconnect your printer.
To check the Smart 70’s modules are all in sync and ready to print, you can carry out a test print using the controls on the side of the printer. To carry out a test print:
Sometimes cards can refuse to move into the printer from the input hopper. To resolve this, you should check:
To install the printer ribbon into the IDP Smart 70:
The IDP Smart 70 is available with a lamination module. To insert a laminating film:
To carry out a clean on the IDP Smart 70 printer, you need to use the ‘Long Cleaning Card’.
The cleaning roller holder can be found between the input hopper and the printer. To change the cleaning roller on the IDP Smart 70:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.