This page provides in-depth resource and answers to the most frequently asked support questions relating to the Fargo HDP5000 Retransfer ID Card Printer.
The majority of these answers also apply to the Fargo HDP5600 and HDPii Plus models.
Simply click on a question to jump to the answer.
To resolve a broken ribbon in the HDP5000:
The way of resolving card jams will depend on where in the printer has occurred, but in most cases, it will occur in the flipper area, the smart card encoding area, lamination area or the retransfer printing area.
The below video shows you the correct way to remove the cartridges, removing ribbon and film, inserting the new cartridge and replacing the cleaning roller.
To calibrate the HDP5000’s ribbon sensors:
To calibrate the HDP5000’s film sensors:
In our video below, we show you how to correctly carry out a thorough cleaning cycle of your HDP5000 including demonstrating how to prepare it, clean the rollers, cleaning the print head and cleaning the outside of the printer.
If you need to adjust the print head power of your HDP5000:
To enable lamination on the HDP5000:
To enable dual-sided printing:
Sometimes you may suffer from an incomplete transfer on the first few cards of a print run. To resolve this:
By carrying out the above steps, you should resolve the problem.
To update the driver and firmware on the FargoHDP5000, you’ll have to download them using the Fargo Workbench Utility. You can download that here: https://www.hidglobal.com/workbench
You can find the latest HDP5000 driver here: https://www.hidglobal.com/drivers/19098
You can find the latest HDP5000 firmware here: https://www.hidglobal.com/drivers/19098
After you’ve downloaded the files:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.