Fargo DTC4500e Card Printer Support

This page provides in-depth resource and answers to the most faq’s relating to the Fargo DTC4500e ID Card Printer

Click on the below questions to reveal helpful answers and practical advice.

Fargo DTC4500e Printer Support FAQs

How do I resolve a card jam in the DTC4500e?

To resolve a card jam in the DTC4500e: 

  1. Pause your printer.
  2. Open the printer and remove the jam. 

To avoid card jams recurring, it’s really important to carry about regular cleaning of your printer. This will reduce dust and debris – two of the most common causes. If it keeps occurring after a thorough clean, check your cards: they can quite easily pick up dirt and debris too.

How do I stop my ribbon breaking?

To stop your ribbon breaking while printing with a DTC4500e, you should: 

  1. Ensure you are running the latest driver and firmware available via the Fargo Workbench Utility. 
  2. Make sure your printer dirt- and dust-free by carrying out a thorough clean to remove any dirt or dust particles that are causing the ribbon to break. 
  3. Ensure the ribbon sensors are calibrated.

If all this has been carried out and your ribbon continues to break, try reducing the printhead power. You can do this by following the steps outlined further down this page. 

How do I update the firmware?

To update firmware on the Fargo DTC4500e, download the latest versions from the Fargo Workbench Utility application. If you need to install it, you can download the file at: https://www.hidglobal.com/workbench  

How do I use a cleaning card?

To clean the printer using a cleaning card, enter the ‘Clean Printer’ section within the ‘Printer Preferences’ window. Click ‘Clean’ and the card will be pulled into the printer. This kind of clean is designed to clean the platen and the card feed rollers only.

How do I adjust the print head power?

To adjust the print head power:

  1. Go to your ‘Devices and Printers’ folder, right-click on the Fargo DTC4500e and click on ‘Printing Preference.
  2. Once the window opens, click into the ‘Image Colour’ tab and adjust the slider bar for Dye-Sub Intensity as required.
  3. Click ‘OK’ to save any changes. 

How do I calibrate the ribbon sensors?

To calibrate the ribbon sensors: 

  1. In the ‘Devices and Printers’ folder, right-click on the Fargo DTC4500e and click ‘Printing Preferences’.
  2. In the open window, select ‘Tool Box’ towards the bottom of the page. 
  3. Click on the ‘Calibrate Ribbon’ tab and click ‘Calibrate’ after ensuring you’ve followed the instructions listed above. Once complete, your printer ribbon sensors will be correctly calibrated. 

How do I stop the DTC4500e printing black smudges on my cards?

This is a relatively common error when printing with the DTC4500e. To solve it: 

  1. Go to ‘Devices and Printers’, right-click on the DTC4500e and select ‘Printing Preferences’.
  2. Click into the Tool Box tab at the bottom of the window. 
  3. Click on ‘Advanced Settings’ and scroll to the ‘Resin Heat Adjust’ box.
  4. Click into the table and increase the adjustment value to 0. This should resolve your problem. 

How do I enable dual-sided printing?

To enable dual-sided printing on a DTC4500e: 

  1. Go to your computer’s ‘Devices and Printers’ folder and right-click on the Fargo DTC4500e. 
  2. Select ‘Printing Preferences’ and click on to the ‘Device Options’ tab. 
  3. Now tick the box named ‘Print Both Sides’. Dual-sided printing is now enabled. 

Need more help? Get in touch...

Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.  

Printers purchased from Digital ID include IDCare® – a class-leading package that includes lifetime email support and 30 days of free telephone support. Our most popular add-on package – IDCare Plus+® – is a great idea if your card printing is business-critical. Advantages include priority telephone support, annual printer servicing*, remote installation options and zero labour costs. We can assist non-Digital ID customers too, but please note that charges and deferred response times may apply. 
*Printer servicing will not invalidate manufacturer warranty.
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