This page provides in-depth resource and answers to the most frequently asked support questions relating to the Fargo DTC4250e ID Card Printer.
Just click on the question applicable to your issue and find the helpful answer below.
To resolve a card jam in the DTC4250e:
To avoid card jams recurring, it’s really important to carry about regular cleaning of your printer. This will reduce dust and debris – two things that commonly cause card jams. If it keeps occurring after a thorough clean, check your cards: they can quite easily pick up dirt and debris too.
To stop your ribbon breaking while printing with a DTC4250e, you should:
If all this has been carried out and your ribbon continues to break, try reducing the printhead power. You can do this by following the steps outlined further down this page.
To update firmware on the Fargo DTC4250e, download the latest versions from the Fargo Workbench Utility application. If you need to install it, you can download the file at: https://www.hidglobal.com/workbench
To clean the printer using a cleaning card, enter the ‘Clean Printer’ within the ‘Printer Preferences’ window. Click ‘Clean’ and the card will be pulled into the printer. This kind of clean is designed to clean the platen and the card feed rollers inside the printer.
To adjust the print head power, go to your ‘Devices and Printers’ folder, right-click on the Fargo DTC4250e and click on ‘Printing Preference. Once the window opens, click into the ‘Image Colour’ tab and adjust the slider bar for Dye-Sub Intensity as required. Click ‘OK’ to save any changes.
To calibrate the ribbon sensors:
This is a relatively common error when printing with the DTC4250e. You can solve it by:
To enable dual-sided printing on an equipped DTC4250e:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.