IfThis page covers the most faq’s support based questions we receive about the Evolis Tattoo RW ID Card Printer.
Just click on the questions below to scroll to the relevant answer.
Our team will be happy to help should you not find the answer you’re looking for.
No, the Evolis Tattoo RW does not require a printer ribbon. This is because rewritable cards that are used with the Tattoo RW contain a thermosensitive material which becomes visible when heated to a high temperature and disappears when a lower temperature is applied. This is what makes the card rewritable and able to be written on up to 500 times.
The Tattoo RW printer accepts rewritable PVC cards between 0.50mm (20mil) and 0.76 (30mil) thick. For optimum quality, the cards used must meet the ISO 7810 certification and be of CR80 size. We advise only using this type of card, as recommended by Evolis.
The Tattoo RW features an automatic adjustment system for card thicknesses from 0.50mm to 0.76mm.
Insert a card manually into the card feeder, and once printed it will automatically eject. The Tattoo RW features an output hopper that can collect up to 15 cards. You must slide the hopper into position from the bottom of the printer.
To clear a card jam on the Tattoo RW:
To prevent further card jams:
Cleaning should be carried out after printing 400 cards. It’s extremely important to abide by this schedule and your Evolis printer will let you know when via its cleaning warning light. This is because if you exceed 500 cards between routine cleaning, you will invalidate your warranty.
To carry out a routine clean on the Tattoo RW:
The cleaning roller needs to be kept clean, preferably with special wipes available from Evolis. To clean it:
It’s possible over time that cleaning rollers will work less effectively, even if they are cleaned regularly. To replace them:
To print a test card with the Tattoo RW:
A test card will have the driver version printed on it when you carry out this function. You can also find out which driver is installed by doing the following on your PC:
To update the firmware on the Tattoo RW:
Updating the driver can help fix a multitude of errors and upgrade your printer. To do this:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.