Errors 109, 110, 118 and 119 are the most common to occur with the SD360, and are all caused by issues with the ribbon. To resolve the issue:
- Open the printer and remove the ribbon cartridge.
- Reposition, repair or replace the ribbon and advance the ribbon by a full turn using the manual advance knob.
- Press the ‘User’ button on the front of the printer or click ‘Retry’ in the printer menu.
IMPORTANT NOTE: Datacard ribbons all have an RFID tag which, if removed, will always cause one of the above errors. If the RFID tag has been removed, you’ll need to purchase a new ribbon. This is because the RFID tag communicates with the printer. It can be found on the ribbon cap which should never been removed from the ribbon itself.