This page covers the most common technical-based questions we receive about the Datacard SD360 ID card printer.
You can find walk-throughs for printer cleaning, resolving errors, resolving a breaking ribbon and card jams on this page.
If you need more in-depth technical advice or still can’t resolve your issue, our ID Care Plus Service can help. Get in touch with our experts today to find out more.
Printer ribbons are prone to breaking, but if the problem keeps recurring while you’re using your Datacard SD360, it’s worth carrying out the following steps to ensure there isn’t a more serious underlying problem.
If your Datacard SD360 printer is suffering from regularly breaking ribbons, or you’re finding it prints images too light or too dark, you should adjust the printhead power. To adjust the printhead power:
A card jam can occur when it does not reach the position of the next action within the printer. With a Datacard printer, you can usually resolve the error immediately by pressing the ‘User’ button so that the printer returns to its ‘Ready’ state. However, if cards keep jamming, carry out the following:
If you have a recurring error or issue with your SD360, running a self test print can help resolve them. You can carry out a test print by using the main control panel on the front of the printer.
You may experience an error with your SD360 because it cannot communicate with the computer. To resolve the issue, check the following:
Errors 109, 110, 118 and 119 are the most common to occur with the SD360, and are all caused by issues with the ribbon. To resolve the issue:
IMPORTANT NOTE: Datacard ribbons all have an RFID tag which, if removed, will always cause one of the above errors. If the RFID tag has been removed, you’ll need to purchase a new ribbon. This is because the RFID tag communicates with the printer. It can be found on the ribbon cap which should never been removed from the ribbon itself.
It’s important to keep your SD360’s Firmware up to date to ensure you don’t run into problems when printing. To update the firmware, first you need to download the latest version. You can download Datacard firmware here.
Your firmware should now be up to date.
To resolve errors, it’s necessary to know your ID card printer’s Internal USP IP Address. You can find it by:
If you need to find the IPv4 address, you can do so using the ‘Status’ menu. After you’ve ensured the SD360 is connected to your network:
You can also access the IPv6 Address, subnet mask, gateway address and MAC address via the same method if you need them.
IMPORTANT NOTE: Remember that an IPv6 Address is much longer than an IPv4. This means the screen displays the two types of addresses differently.
If ‘SD360’ appears as in your ‘Devices and Printers’ folder instead of ‘XPS Card Printer’ you need to follow the steps outlined below:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue, that’s why we offer best-in-class support packages to meet the requirements of all our customers.
Our in-house technical experts are on hand to solve your problem, and keep printer downtime minimal.