This page covers the most common technical-based questions we receive about the Datacard CR805 ID Card Printer.
Here you can find answers to comment support questions such as resolving printer errors, card jam’s and downloading the latest driver.
Printer ribbons are prone to breaking. If there’s a problem with the printer ribbon, you’re likely to see ‘C1 Supply Error’ displayed on the LCD screen. If there’s a problem with the retransfer film, it will read ‘C2 Supply Error’.
If your ribbon or film keeps breaking or there’s a recurring error, it’s worth carrying out the steps outlined below:
Regular printer cleaning is essential to keep your CR805 printing at its best. Occasionally, it may be necessary to clean the printhead itself. You’ll need to do this if there are unprinted lines appearing on your card or you’ve accidentally touched the printhead and contaminated it. To clean the printhead:
A card jam can occur when a card doesn’t reach the proper position for its next action, such as when printing or ejecting a card. If a card is jammed, an error will appear on the LCD screen and will help you identify the location of the card.
If error message 234 ‘K1 Transport Card Jam’ displays, you can usually solve the problem by pressing the ‘User’ button to move the card into the reject tray. If the problem persists, carry out the following:
If error message 235 ‘K2 Transport Card Jam’ displays, the card is located in the vertical transport module that houses the card encoder and reader (if applicable). To remove the card:
If error message 236 ‘Flipper module rotate’ displays, the card is in the flipper module. To remove the card:
If you have a recurring error or issue with your CR805, running a self test print can help resolve them. You can carry out a test print by using the main control panel on the front of the printer.
You may experience an error with your CR805 because it cannot communicate with the computer. To resolve the issue, check the following:
It’s important to keep your CR805’s Firmware up to date to ensure you don’t run into problems when printing. To update the firmware, first you need to download the latest version. You can download Datacard firmware here.
Your firmware should now be up to date.
To resolve errors, it’s necessary to know your ID card printer’s Internal USP IP Address. You can find it by:
If you need to find the IPv4 address, you can do so using the ‘Status’ menu. After you’ve ensured the CR805 is connected to your network:
You can also access the IPv6 Address, subnet mask, gateway address and MAC address via the same method if you need them.
IMPORTANT NOTE: Remember that an IPv6 Address is much longer than an IPv4. This means the screen displays the two types of addresses differently.
If ‘CR805’ appears as in your ‘Devices and Printers’ folder instead of ‘XPS Card Printer’ you need to follow the steps outlined below:
Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.