Datacard CR805 Card Printer Support

This page covers the most common technical-based questions we receive about the Datacard CR805 ID Card Printer.

Here you can find answers to comment support questions such as resolving printer errors, card jam’s and downloading the latest driver.

How do I resolve a breaking ribbon on the CR805?

Printer ribbons are prone to breaking. If there’s a problem with the printer ribbon, you’re likely to see ‘C1 Supply Error’ displayed on the LCD screen. If there’s a problem with the retransfer film, it will read ‘C2 Supply Error’.

If your ribbon or film keeps breaking or there’s a recurring error, it’s worth carrying out the steps outlined below:  

  1. Unlock the printer, remove the ribbon or film cartridge. Align the ends and use adhesive tape to repair the break.
  2. Clean your CR805 using an official printer cleaning kit from Datacard. It’s important that you keep your printer as clean as possible: ribbons are sensitive to tiny particles of dust and debris. It’s also worth cleaning out your printer with compressed air if your ribbon issue keeps recurring. 
  3. Ensure that you’ve connected your CR805 using the correct power supply lead.
  4. If the problem persists, it’s worth checking the cards you are using. Depending on how they’re stored, plastic ID cards can pick up static electricity which makes them prone to attracting dirt and dust particles. Try printing with new ones.
  5. Finally, it might be time to try a new ribbon or retransfer film. Shelf life of ribbons vary depending on the  manufacturer, but if you’re using one that’s more than 12 months old, we’d advise changing it.

How do I clean the printhead on the CR805?

Regular printer cleaning is essential to keep your CR805 printing at its best. Occasionally, it may be necessary to clean the printhead itself. You’ll need to do this if there are unprinted lines appearing on your card or you’ve accidentally touched the printhead and contaminated it. To clean the printhead:

  1. Power off the printer
  2. Unlock the printer and open the printer access door.
  3. Remove the ink ribbon and retransfer film cartridges.
  4. Open and remove a cleaning swab from the cleaning pack.
  5. Apply gentle pressure with the swab along the full length of the printhead edge until it is completely clean. 
  6. Replace the print ribbon and retransfer film cartridges and close the printer door.
  7. Turn it on and print a test card to test the print quality. 

 

How do I resolve a card jam on the CR805?

A card jam can occur when a card doesn’t reach the proper position for its next action, such as when printing or ejecting a card. If a card is jammed, an error will appear on the LCD screen and will help you identify the location of the card. 

If error message 234 ‘K1 Transport Card Jam’ displays, you can usually solve the problem by pressing the ‘User’ button to move the card into the reject tray. If the problem persists, carry out the following:

  1. Open the printer and remove the retransfer film cartridge. 
  2. Turn the manual advance knob counterclockwise to move the jammed card into the output hopper. 
  3. Remove the card and replace the retransfer film cartridge.
  4. Close the printer door and press the ‘User’ button to clear the message. 

If error message 235 ‘K2 Transport Card Jam’ displays, the card is located in the vertical transport module that houses the card encoder and reader (if applicable). To remove the card:

  1. Open the printer
  2. Press the K3 rear access door release to open the rear access door
  3. Turn the K2 manual advance knob counterclockwise to move the jammed card inside the vertical transport until it is accessible through the rear access door. 
  4. Remove the card through the rear access door and close both doors.
  5. Press the ‘User’ button on the printer to clear the message. 

If error message 236 ‘Flipper module rotate’ displays, the card is in the flipper module. To remove the card: 

  1. Open the printer
  2. Press the K3 rear access door release to open the rear access door.
  3. Reach into the flipper module and rotate it until you can access the card.
  4. Remove the card through the rear access door
  5. Close both doors and pres the ‘User’ button on the printer to clear the message.

 

How do I run a print test on the CR805?

If you have a recurring error or issue with your CR805, running a self test print can help resolve them. You can carry out a test print by using the main control panel on the front of the printer. 

  1. Enter into the menu system by pressing the ‘User’ button.
  2. ‘Suspended’ should display on the first line of the screen. Press the ‘Enter’ button.
  3. ‘Maintenance’ should display on the first line of the screen. Press the ‘Enter’ button.
  4. ‘Cleaning Card’ will display on the second line of the screen. Now press the down arrow key.
  5. ‘Test Card’ will display on the second line of the screen. Press the ‘Enter’ button.
  6. ‘Start’ will display on the second line. Press ‘Enter’. A test card will now be printed.

How do I resolve a communication issue on the CR805?

You may experience an error with your CR805 because it cannot communicate with the computer. To resolve the issue, check the following:

  1. Ensure your printer is turned on and ‘Ready’.
  2. Check it is connected via the USB port and ensure the leaders are not loose or damaged.
  3. Ensure there’s not a printing job in the printer queue. 
  4. Check you’re using the correct connection and power leaders. 
  5. Ensure you’re running the latest Driver and Firmware versions from Datacard. You can download these via the links at the top of this page.
  6. Uninstall and reinstall ‘USB Printing Support’ in the Device Manager.

How do I update the CR805 Firmware?

It’s important to keep your CR805’s Firmware up to date to ensure you don’t run into problems when printing. To update the firmware, first you need to download the latest version. You can download Datacard firmware here.

  1. Go to ‘Devices and Printers’ folder in your computer, right-click on ‘XPS Card Printer’ and select ‘Printer Properties’. 
  2. Select the ‘Printer Status’ tab and click ‘Configure Printer’.
  3. Once the web interface window has opened, choose ‘WebAdmin’ as the username and log in.
  4. Select the ‘Maintenance’ tab and select ‘Updates’.
  5. Click ‘Browse’ and navigate to the firmware file you downloaded. Click Upload File’. 

Your firmware should now be up to date. 

How do I retrieve the Internal USB Address of an CR805?

To resolve errors, it’s necessary to know your ID card printer’s Internal USP IP Address. You can find it by: 

  1. Pressing the ‘Up’ or ‘Down’ arrow key while the printer is displaying as ‘Ready’.
  2. Scrolling into the system ‘Status’ menu on the LCD screen. 

How do I find the IPv4 Address on an CR805?

If you need to find the IPv4 address, you can do so using the ‘Status’ menu. After you’ve ensured the CR805 is connected to your network: 

  1. Access the ‘Status’ menu via the LCD screen. To do this, press the ‘User’ button, then press the ‘Enter’ key to access the menu system. 
  2. Press the down arrow to display ‘Status’ on the second line of the screen. Now press the ‘Enter’ button to display the network IPv4 address. 

You can also access the IPv6 Address, subnet mask, gateway address and MAC address via the same method if you need them.

IMPORTANT NOTE: Remember that an IPv6 Address is much longer than an IPv4. This means the screen displays the two types of addresses differently. 

How do I resolve driver issues with the CR805?

If ‘CR805’ appears as in your ‘Devices and Printers’ folder instead of ‘XPS Card Printer’ you need to follow the steps outlined below: 

  1. Run the driver installer and choose ‘Network Printer’. It’s important that the printer is connected via the USB port during this process
  2. When the ‘Printer Properties’ window pops up, click on ‘Configure Port’. 
  3. You’ll need to get retrieve the USB IP Address via the printer menu. This is outlined on this page above. 169.254.1.1 is normally the default address.
  4. Once you’ve retrieved it, enter the USB IP Address into the window. 
  5. Click ‘OK’ and close the window.
  6. Verify that you printer is communicating by printing a test card. 

Still need support? Get in touch...

Printer downtime can quickly escalate from a slight inconvenience to a business-critical issue. That’s why Digital ID offers best-in-class support packages to meet the requirements of all our customers. In-house technical experts are on hand to solve your problem, big or small.  

Printers purchased from Digital ID include IDCare® – a class-leading package that includes lifetime email support and 30 days of free telephone support. Our most popular add-on package – IDCare Plus+® – is a great idea if your card printing is business-critical. Advantages include priority telephone support, annual printer servicing*, remote installation options and zero labour costs. We can assist non-Digital ID customers too, but please note that charges and deferred response times may apply. 
*Printer servicing will not invalidate manufacturer warranty.
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