A card jam can occur when a card doesn’t reach the proper position for its next action, such as when printing or ejecting a card. If a card is jammed, an error will appear on the LCD screen and will help you identify the location of the card.
If error message 234 ‘K1 Transport Card Jam’ displays, you can usually solve the problem by pressing the ‘User’ button to move the card into the reject tray. If the problem persists, carry out the following:
- Open the printer and remove the retransfer film cartridge.
- Turn the manual advance knob counterclockwise to move the jammed card into the output hopper.
- Remove the card and replace the retransfer film cartridge.
- Close the printer door and press the ‘User’ button to clear the message.
If error message 235 ‘K2 Transport Card Jam’ displays, the card is located in the vertical transport module that houses the card encoder and reader (if applicable). To remove the card:
- Open the printer
- Press the K3 rear access door release to open the rear access door
- Turn the K2 manual advance knob counterclockwise to move the jammed card inside the vertical transport until it is accessible through the rear access door.
- Remove the card through the rear access door and close both doors.
- Press the ‘User’ button on the printer to clear the message.
If error message 236 ‘Flipper module rotate’ displays, the card is in the flipper module. To remove the card:
- Open the printer
- Press the K3 rear access door release to open the rear access door.
- Reach into the flipper module and rotate it until you can access the card.
- Remove the card through the rear access door
- Close both doors and pres the ‘User’ button on the printer to clear the message.